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Privacy Policy

Privacy policy

This privacy policy describes the role of Dienstencentrum when it is responsible for processing personal data, within the meaning of the General Data Protection Regulation (GDPR).

We consider the security of your personal data important, therefore we make every effort to comply with the AVG and other relevant legislation and have therefore taken various measures.

Any changes in our practices or our site(s) may result in changes to our privacy policy. It is therefore advisable to periodically review this privacy policy. 

Dienstencentrum

Dienstencentrum has created this privacy policy because we collect and process personal data from our work as a consulting firm for entrepreneurs and companies in the communications sector and, in particular, the graphic media industry.

This is done under the responsibility of:

Dienstencentrum b.v.

Boeingavenue 207

1119 PD Schiphol-Rijk

T 020 - 543 56 88

www.dienstencentrum.com

info@dienstencentrum.com

Amsterdam Chamber of Commerce: 34294254

Please direct all questions about privacy and use of personal data to:

John Koekenbier, director.

Ways in which we collect or obtain data

Services Center may process personal data about you because you:

  • Contact us orally, by phone, email, text or app or social media channel with a question, a request to participate in an activity, or to provide information to us, and/or
  • You give us a business card or other physical document containing personal data, and/or
  • We carry out an assignment for you or your employer, and additional (personal) data may be required within the framework of the business (administrative and financial) as well as content-related handling of this assignment. For business processing we usually process data of a company and not a person: in some cases (sole proprietorship) this data can also be seen as personal data, and/or
  • Because you provide this personal data to us yourself when completing a physical contact, application, participation or (visit) registration form.
  • Because you provide this personal data to us yourself when completing a contact, login or registration form on the website, or your web browser provides it to us based on your use of our website, and thereby agree to it. You should be aware that we are not responsible for the privacy policies of other sites/apps, which can be accessed through a link on our website.

In doing so, Dienstencentrum does not collect special personal data on its own initiative, but only when necessary on the basis of laws or regulations or when you provide it voluntarily. Incidentally, special data could, for example, be derived from your e-mail address, or from your dietary requirements - we do not use these characteristics for analysis or decision-making. Special data include, for example, ethnic origin, political opinion, religion or philosophy of life, data about health or sexual orientation. In the case of photos of (recognizable) persons, we ask you (or your employer when possible) for demonstrable permission. We advise you to always be cautious about providing unnecessary special personal data.

It is possible that you may provide us with personal data about others (in most cases, this includes colleagues in the course of performing assignments, or sharing contacts and leads). The way you do this determines what role we have with respect to that data. Naturally, we also handle this data with care.

Dienstencentrum may collect or hold information that you have disclosed or shared with us, which we use as part of our legitimate interest to contact you to inform you about our products and services.

Our purposes of processing

We process the data we receive or collect for the purpose of:

  • Administrative purposes;
  • Communication regarding your inquiries, orders, services and/or invitations;
  • Carrying out, or issuing, an assignment (generally speaking, services for directors and management). Examples include (employment) legal services, implementing management systems (including the employees involved and their roles) or supporting the development and sustainable employability of your employees, such as drawing up personality profiles and development opportunities for your employees.
  • Maintaining a long lasting relationship with you and/or the company in which you are employed, to enable long-term coaching and personal and business development.
  • Sending newsletters (if you choose to do so or have used our services);
  • Implementing improvements in our organization's services, processes and digital applications, including determining commercial opportunities for our organization. 

The type of data we process

When you ask us questions or share information with us, such as by phone or email, we will record at least your name (first and last name), gender, your chosen contact information (usually both phone number and email) and the substantive comment or information you choose to share further with us. We may also record your job title and the company where you work. We record the same information in our aforementioned physical forms. We record the same information, and additional information you share with us during interviews, when we approach you with an offer. If you apply for a job with us, we will of course also keep your CV and details of your availability and requirements around the position.

If you use social media such as LinkedIn or Twitter that we or one of our employees use, we may use these media to contact and maintain contact with you, we may also record these communications.

When we carry out an order for you or your employer, we record the additional data necessary for the processing of the order, such as contact details and data of the person or company we are doing business with for the purpose of financial processing (Chamber of Commerce number, bank account number, VAT number, payment arrangements, billing address, delivery address, type of company, credit check). As a result, data such as the history of executed orders and your payment history are created. We record similar data about our suppliers.

From the nature of our services, we may obtain personal data of various kinds in the course of performing assignments. For example, when we help your organization set up a management system in a project, we process the names of individuals involved in order, for example, to record their roles and tasks in the management system and to assign activities during the project. Such recording and processing of personal data is not the primary purpose of our activities. When we help you personally with a profile analysis, we are obviously talking about your personal characteristics. For this reason, we ourselves are the data controller, unless you (or your employer) have concluded a processing agreement with us.

When you visit or use our website or web applications, we use cookies that enable analytical and advertising activities. Please refer to our cookie statement. 

How long SERVICES CENTER keeps data.

Dienstencentrum will not retain your data longer than necessary for the named purposes.

Dienstencentrum retains data around assignments for at least 7 years (in connection with tax authority obligations).

When we conduct activities under a grant, we follow the grant terms, such as 10 years for Sustainable Employability.

Where possible, we observe the guidelines for retention periods as stipulated in the Personal Data Protection Act exemption decree, unless they have been superseded by set new deadlines by the Personal Data Authority. For example, we do not retain data from job applicants for longer than four weeks unless you give permission, in which case we retain it for a maximum of 1 year.

If you ask us to delete personal data or stop processing we will do so. Because in many cases our services are based on long-term relationships or long-term personal development ('lifelong learning'), we retain data until you request us to delete it or it becomes apparent that the data is no longer relevant or incorrect.

Sharing with others and data retention within the EU (EEA)

We do not share or sell your personal data with third parties for the purpose of consumer marketing. We also do not use personal data we have from you for third-party marketing purposes.

We share personal data when we are summoned by competent authority to share the data.

Dienstencentrum has a number of partner organizations, including SCGM. We share information with them at your request or when necessary to perform your assignment. DIENSTENCENTRUM also engages additional outside expertise or capacity when necessary to perform your assignment. We will then inform you of this.

We use a number of other service providers to facilitate our office automation, digital marketing and digital products. Their activities revolve around the proper operation of these facilities.

Dienstencentrum in certain uses outside support in handling billing, accounting, and collections.

In order to provide events and catering at them, Dienstencentrum may share the information you provide for this purpose (attendance, access requirements, dietary requirements) with outside organizations.

In addition, we share data around your website visit with Google through the presence of Google Analytics and AddThis (Oracle). Google and Oracle are covered by Privacy Shield. Dienstencentrum does not further share data with organizations outside the EU, unless this is explicitly part of a project and is known to those involved.

Analyze website traffic (and use of cookies)

This website(s) uses "cookies" (text files placed on your computer) to operate the website and to help analyze how users use the site. We use this information to track how you use the website, to compile reports on website activity and to offer other products services.

Most browsers (Google Chrome, Internet Explorer, Safari, Firefox) are set to accept cookies by default. You can set your browser to refuse all cookies or to indicate when a cookie is sent. However, some features in this website may then not function correctly.

On our website, general visit data is tracked, including the IP address of your computer and the time of retrieval and data sent by your browser. This data is used for analysis of visit and click behavior on the website. We use this information to improve the functioning of the website. This data is not provided to third parties (other than those mentioned).

We use Google Analytics to track how users use the website. The information thus obtained, including the address of your computer (IP address), is transmitted to and stored by Google on servers in the United States. Please read Google's privacy policy for more information. You will also find Google Analytics' privacy policy here. Google uses this information to track how our website is used, to provide reports on the Website and to provide its advertisers with information on the effectiveness of their campaigns. Google may provide this information to third parties if Google is legally required to do so, or to the extent that these third parties process the information on Google's behalf.

We have no further influence on this. We have not given Google permission to use Analytics information obtained through us for other Google services.

Addthis is owned by Oracle. Addthis' privacy policy can be found at https://www.addthis.com/privacy/privacy-policy.

Viewing, supplementing, correcting, blocking or deleting data and your further rights

Based on the General Data Protection Regulation, you have several rights, about which the Personal Data Authority provides you with detailed information. Among other things, you have the right to inspect your personal data, to request to be transferred by us, to have it corrected or deleted, or to withdraw your previously given consent for the use and processing of your personal data. 

Do you have a complaint about the processing of your personal data? We will be happy to help you and ask you to contact us about this. You also have the right to file a complaint with the legal supervisor, the Authority for Personal Data. You can send a request for inspection, correction or deletion to the contact information mentioned above. We will respond to your request as quickly as possible, but within four weeks. We will keep the information to which we are legally obliged.

Secure

We take the protection of your data seriously and take appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

Our website(s) use a reliable SSL Certificate to ensure that your personal data is not in the wrong hands. If you have the impression that your data is not properly secured or there are indications of misuse, or if you want more information about the security of collected personal data, please contact our contact person.

Minors (under 16 years of age)

Our website, service, and collection of information is not intended for use by or capture of information about children. We subscribe to the importance of protecting information about children and we do not purposefully collect or store information about children.

Approach for Additional Information: By completing a form, such as a review, evaluation or other form, the customer agrees that Dienstencentrum may contact them to obtain additional information about the information provided. This contact may occur via email, phone or other means of communication provided by the customer.

Use of Reviews for Marketing Purposes: Dienstencentrum reserves the right to use submitted reviews for marketing and promotional purposes. This includes publishing the review on our websites, social media accounts and other marketing materials. Customers who no longer wish their review to be used for these purposes may indicate this in writing via email and withdraw their consent to do so.

Customer Rights: Customers have the right to access, correct, delete or limit processing of their personal data, and to object to the processing of their personal data, in accordance with applicable data protection legislation.

Disclaimer

De Dienstencentrum website and all parts thereof, with the exception of certain (hyper) links, are the property of Dienstencentrum. It is not permitted to disclose, copy or store this website or parts of it without express written permission from the Dienstencentrum. By using this website, you agree to this disclaimer.

Dienstencentrum makes an effort so that the information on this website is careful, true, accurate and updated. Nevertheless, it is possible that information provided on this website may be incomplete and/or incorrect. No rights can therefore explicitly be derived from the information on this website. Despite these efforts, inaccuracies may occur in the information provided. Should the information provided contain inaccuracies, Dienstencentrum will make every effort to rectify this as soon as possible. However, Dienstencentrum cannot be held liable for direct or indirect damage resulting from the use of the information on this site. Should you find any inaccuracies in the information made available via the site, you can contact the site administrator.

Dienstencentrum assumes no liability for the operation of this website. Dienstencentrum assumes no liability for errors and omissions in information and rates contained on the Dienstencentrum website.

The information on this site is supplemented and/or updated on a regular basis. Dienstencentrum reserves the right to make any changes with immediate effect and without any notice.

Certain (hypertext) links in this site lead to Web sites outside the domain of https://www.dienstencentrum.com. These links are not the property of Dienstencentrum and when activated, one leaves the Dienstencentrum website. Dienstencentrum accepts no liability for the content of these websites.

Dienstencentrum excludes all liability for any direct or indirect damages of any kind arising out of or in any way related to this website. © Dienstencentrum.